Payment
What payment methods do you accept?
We accept secure online payments including:
Credit Cards
Debit Cards
Online Payment Gateways
All transactions are processed through secure and encrypted payment systems.
Is my payment information secure?
Yes. Your payment information is protected through secure payment gateways and encryption technologies to ensure safe transactions.
Shipping & Delivery
Where do you deliver?
Malakain Jewellery delivers across the United Arab Emirates.
For international shipping inquiries, please contact our support team.
How long does delivery take?
Delivery typically takes 1–3 business days within the UAE, depending on your location.
Delivery times may vary during promotions, holidays, or peak seasons.
How can I track my order?
Once your order is shipped, you will receive a tracking number and shipping confirmation via email or SMS.
Returns & Exchanges
Can I return or exchange a product?
Yes. If you are not satisfied with your purchase, you may request a return or exchange according to our Return Policy.
Conditions may apply depending on the product type and its condition.
What items are not eligible for return?
Items may not be eligible for return if they are:
Customized or personalized jewellery
Used or damaged after delivery
Returned without original packaging
Product Information
Are your jewellery pieces authentic?
Yes. At Malakain Jewellery, we ensure high-quality craftsmanship and premium materials in all our jewellery collections.
Do you offer jewellery customization?
Customization services may be available for selected products.
Please contact our support team for more information.
Account & Support
Do I need an account to place an order?
No, you can place orders as a guest. However, creating an account allows you to:
Track orders
Save delivery details
View order history
Receive exclusive offers
Contact Us
If you need assistance, our support team is ready to help.
Malakain Jewellery
Dubai, United Arab Emirates
Email:tariqmalakain@gmail.com
Phone: +971 50 550 3066